Care & hosting. You run the business. We watch the site.
A website isn’t finished on launch day. Browsers update, tools change, and someone is always probing for a weak spot. We check, update and back up your site every month, so you hear about problems from us, not from a customer.
What we look after
The first 3 months come with every package. After that, care carries on monthly, or for 6 or 12 months paid up front, as you choose at launch.
* Up to an hour of our time each month for your changes. Unused time doesn’t carry over.
After the first 3 months
Stay with us, or take it over. Either way, nothing is held back.
6 or 12 months
- Paid up front, at a discount.
- Set up in writing at launch.
- We remind you before it renews.
Monthly
- Billed every month.
- Automatic, starting the day your 3 included months end.
- 30 days’ notice to stop.
Take it over
- Code, files, content and domain, handed to you.
- Hosting moved to your own account.
- A handover document.
Care looks after your website. SEO is its own service: see SEO.
Questions
Still deciding? in the corner, or send a quote request and we’ll answer in writing.
What happens after the first 3 months?
Care continues the way you chose at launch: monthly, or 6 or 12 months paid up front at a discount, with automatic payments that start the day your 3 included months end. We remind you 14 days before the first payment and before each renewal. If you chose not to continue, you get a full handover.
Is hosting included?
For websites we build, yes. They run on Cloudflare as part of care. For Shopify stores, Shopify hosts the store as part of the Shopify plan you pay Shopify.
What changes are included?
Small updates to what’s already there: text, photos, hours, a team member or an FAQ answer.*
* Up to an hour of our time each month for your changes. Unused time doesn’t carry over. If you need more in a month, we tell you before going over, and the extra time is billed at our hourly rate. New pages, new features and design changes are quoted first. Updates to an online store are a separate monthly service.
What if my site goes down?
We’re alerted automatically and start on it. We tell you what happened and what we did. Response times are set in your quote.
Are bug fixes included?
Yes. If something we built doesn’t work as intended, like a broken link or a form that doesn’t send, we fix it as part of care, for as long as you keep it.
Who owns my website and domain?
You do. Your domain is in your name from the start. Once your project is paid in full, your logo, your content, and your website’s design and code are yours too. Fonts, stock images, apps or a paid Shopify theme come with their own licences.
Can I stop care later?
Yes, with 30 days’ notice in writing. A 6- or 12-month term isn’t refunded part way through: care continues until the end of the term you paid for. You get the same full handover described above. If care lapses and you need work later, it’s billed at our hourly rate.
Is SEO part of care?
No. Care looks after your website: hosting, security, backups, monitoring, small edits and support. SEO is its own service. It’s set up when we build your site, Signature includes monthly SEO with reports, and we can always build a plan with the right SEO for your business. More on SEO.
Do you look after websites you didn't build?
No. On a site we didn’t build, the platform and someone else’s code limit what we can fix, and our changes can affect work we didn’t make.
What we can do is show you how much better your site could be. Our paid deep dive reviews your site, how it’s built and how it’s performing, and gives you a full written report. Often the best answer is to rebuild your site properly, and the report shows exactly what a rebuild would fix.